Have questions about your bill? Contact a Customer Service Representative through our online form
or call 985-693-0123.

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Our aim is to render a service that will be satisfactory to our customers; however, we realize that difficulties will sometimes occur despite all of our efforts to avoid them. Business transactions should be handled through the Customer Service Office by telephone, personal visit, or letter. You can also contact us here online.

SERVICES RESTORED

All charges billed for service must be paid before your service can be restored. You will also have to reestablish your credit, and as a result, we may require an advance payment on installation charges and a deposit.

If you have a question concerning your bill, call our Customer Service Office; we will be happy to discuss it with you.

MIS-USE OF SERVICE

The state law of Louisiana provides that any person who avoids or attempts to avoid, or cause another to avoid the lawful charges, in whole or in part, for any telephone or telegraph service utilized, or for the transmission of a message, signal or other communication over telephone or telegraph facilities:

  • By the use of a code, prearranged scheme, or other similar stratagem or device whereby such person, in effect, sends or receives information;
  • By rearranging, tampering, or interfering with or making unauthorized connection with any facilities or equipment or a telephone or telegraph company whether physically, inductively, acoustically or otherwise; or
  • By the use of any other fraudulent means, method, trick, or device is guilty of a misdemeanor and shall, upon conviction thereof, be fined not more than one thousand dollars or imprisoned not more than one year, or both.

In the event of abandonment of service, the nonpayment of any sum due, the use of foul or profane language, impersonation of any other person, the making of nuisance calls the use of telephone service by a customer in connection with a plan or contrivance to secure a large volume of telephone calls, to be directed to such customer at or about the same time, resulting in preventing, obstructing or delaying telephone service of others, or any violation of the Company's regulations, the Company may, without notice, either suspend the service or terminate the service without suspension.

SERVICE APPLICATIONS, CHANGES AND DISCONTINUANCES
Applications for new service, changes, additions to existing service and discontinuance of service should be handled with our Customer Service Office. A telephone call will enable you, in almost every case, to transact business promptly and satisfactorily. Call (985) 693-0123.