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or call 985-693-0123.

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People throughout our community are learning about the wonderful features Voice Mail has to offer. With several options, Voice Mail gives customers a customized package perfect for each individual lifestyles. Choose from our wonderful Voice Mail selection, and pick a package that's right for you: Economy Voice Mail Box, Standard Voice Mail Box, Tree Only Voice Mail Box, Basic Voice Mail Box, Information Only Mail Box. Contact us today about this feature!
From Your Mail Box:
  1. Dial 798-2000 (Larose, Cut Off, Galliano, Golden Meadow)
    Dial 787-3000 (Grand Isle)
    Dial 396-2000 (Leeville)
    (Wait for Voice Mail Greeting)
  2. Dial your pass code.
    (Select Options)
From Another Telephone Number:
  1. Dial 798-2000 (or 787-3000 Grand Isle, 396-2000 Leeville)
    (Dial 985 area code if calling outside your area.)
    (Wait for Voice Mail Greeting)
  2. Dial * and your Box Number.
    (Wait for Your Greeting)
  3. Dial your pass code.
    (Select Options)
From Another Telephone # with A Mail Box:
  1. Dial 798-2000 (or 787-3000 Grand Isle, 396-2000 Leeville)
    (Wait for Voice Mail Greeting)
  2. Dial ** and your Box Number. (Wait for Your Greeting)
  3. Dial * and your pass code.
    (Select Options)
Playing a Message:
  1. Enter your mailbox.
  2. Press “7” to Play current message.
  3. Once message is played
    Press:
  • “7” to Play the current message again
  • “4” to Give message to another user
    (see Give Message to Another User)
  • “5” to Keep the current message
  • “3” to Discard the message
  • “6” to Make a new message
    (see Make a New Message)
    * Once all messages are played select:
  • "7” to Play the next saved message
  • “6” to Make and new message
    (see Make a New Message)
  • “8” to change User options
    (see User Options)
  • “9” to eXit the system
  • “0” to return to attendant
    Reminder: When playing a message, press “*” to move backwards 5 seconds, # to move forward 5 seconds and “1” to pause 30 seconds: press any key to resume. Always press “9” to exit the system.
Give Message to Another User
  1. Enter the 10 digit mailbox number to give message to.
  2. You will hear greeting.
  3. Enter another mailbox, * to delete.
  4. To record you can either press # or wait.
  5. Record additional comments.
  6. After recording your comments:
  • “7” to Review your recording
  • “3” to Discard and record again
  • “2” to Append your recording
  • “6” to access Message Addressing Options (see Message Addressing Options)
  • “9” to send your recording and eXit.
Making a Message
  1. Enter the 10 digit mailbox # to make message for.
  2. You will hear greeting.
  3. Press * to delete current mail box.
  4. To record you can either press # or wait.
  5. Record your message then select:
    Press:
  • “7” to Review recording
  • “3” to Discard message and re-record
  • “2” to Append to recording
  • “6” to activate Message Addressing Options (see Message Addressing Options)
  • “9” to save recording and eXit
    Reminder: you may pause for 30 seconds by Pressing “1”. Hit any key to resume. Your message will not be sent until you press “9” to exit. When making a message for more
    than one user, continue to add mailbox numbers or enter 2-digit distribution list number in place of the mailbox number.

 
Message Addressing Options
  1. “2” to mark Confidential
  2. “7” to request Receipt
  3. “8” to make this message Urgent
  4. “3” to activate Future deliveries
  5. “9” to eXit message addressing option
User Options
  1. Enter your Mailbox
  2. Press “8” for User options
  3. User Options include:
  • “4” to change Greeting
  • “6” to change Name
  • “7” to change Passcode
  • “5” to change distribution List
    (see Creating and Modifying a Distribution List)
  • “2” to change Call schedule options
    (see Call Schedule Option)
  • “8” to activate Tutorial
  • “9” to eXit user options
Creating and Modifying a Distribution List
  1. Enter a distribution list number
  2. Record name with a name command:
  • “2” to Add a new member
  • “3” to Disconnect a member
  • “6” to record a Name for the list
  • “7” to Play this list
  • “9” to eXit to main men
Call Schedule Option
  • “3” to audit Future delivery message
  • “9” to eXit to main menu
Voice Mail Features
  • Message Lengths - length of time in minutes the caller has to leave message
  • Message Storage - total number of played and unplayed messages that may be stored at one time.
  • Unplayed Retention - number of days unplayed messages only will be retained
  • Played Retention - number of days played messages only will be retained
  • Group Lists Option - allows user to define a group of mailboxes to send messages
  • Paging Option - mail box will page when a message is received
  • Message Addressing Options - includes Urgent Option (marks message Urgent), Confidential Option (marks a message so that it cannot be given to another user), Receipt Option (allows user to request receipt on a message) and Future Delivery (allow to set a message for future delivery)
Forwarding Feature Options
  • Call Forward No Answer Option is fixed to dial *64 to activate calls ONLY to Voice Mail. Dial *65 to deactivate.
    Programmable Call Forward allows the option to forward calls to Voice Mail or any other number. To activate calls to Voice Mail dial *72 and 798-2000. Dial *73 to deactivate.
  • Fixed Call Forward allows you to activate calls directly to voice mail ONLY by dialing *72. Dial *73 to deactivate.
  • Call Forwarding Busy is fixed to dial *81 only to activate calls to Voice Mail when busy. Dial *91 to deactivate.
 
Contact a Customer Service Representative for more details on our services.
985-693-0123

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