Vision Communications


	We have provided answering services to many businesses, medical practices, oil field and boat related companies throughout the bayou region for the past 25 years. Vision's Call Center is an answering service and more...our partnership with a client is demonstrated by our ability to customize our services. The technology behind our trained and experienced staff provides solutions to many messaging, information and communication challenges. The Call Center's partnership is dependent upon processing and delivering large volumes of complex and detailed information. Our business is driven by a desire to be an extension of our client's services. Call us today to find out what The Call Center can do for your business.


	Web-Enabled Operator Each operator station has a built in web browser automatically associating a web page to a client call. Whenever a call is received and answered for that client, the client's web page is automatically displayed on the operator's screen. Using that information, the agent can: schedule an appointment, process a payment, issue gift certificates, complete an order or answer questions. Receptionist Services/Overflow Calls/Directory (PBX) Our seamless connections allow your callers to quickly connect to the parties they are calling. It is no different than having a receptionist transfer calls from within your office. The cost savings can easily justify this service. On-Call Scheduler Our software maintains your company's on-call schedule. On-call information can be entered months in advance. We automate the complex task of maintaining on-call schedules so our operators have instant access to the latest information about who is on-call for your company. On-call information is scheduled automatically without operator assistance, reducing scheduling errors. Dispatching Our 24-hour presence makes our dispatching the most affordable and reliable dispatching service available. Our ability to log and record each call coordinates any and all information needed to dispatch efficiently and accurately. Enhanced Voice Mail Enhanced voice mail works either as your standard voicemail or in conjunction with other features to enhance your messaging and contact abilities. eVoice Link eVoice Link allows your voice mail to go to an e-mail address. If you are out of town, this can save you long distance charges by allowing you to receive your messages online. Voice Logger Voice Logger digitally records incoming and outgoing calls. It records the actual conversation between caller and operator, as well as many important call statistics, such as caller ID. Our customers know each call was handled appropriately and professionally with this quality assurance feature. Voice Tree/Filters This form of automation improves customer service by reducing the time that the caller waits to be answered and provides a faster way to direct the caller to the desired person or department. This allows consistent and professional answering of every call. UltraComm (Advanced Messaging) UltraComm Advanced Messaging is a powerful suite of messaging tools that allows for scheduled fax, e-mail and/or texting of your messages. Report Generator Receive reports with cost savings and call volume statistics based on your company's incoming calls. Wake-up Call The operator can set a scheduled wake-up call to be utilized anytime, anywhere. Call Park Orbit Utilize this feature to determine how you want to communicate with your caller. Our system will allow you to hear the caller's name. You can choose to be connected to the caller, transfer the caller to voice mail or send the caller back to an operator. Personalized Greetings Your callers can be greeted with your company's personalized greeting. Personalized greetings can include company advertisement or additional contact information. HIPAA Compliant Confidentiality is not just a company policy, IT IS THE LAW. All of our operators have been trained and are HIPAA Compliant. Caller ID Operator has caller ID, allowing the operator to validate calls. Account Monitoring Monitor monthly minutes of usage to determine best service plan. Locator Services Looking for a phone number or address and need it fast? Our operators are always available. Auto Answer During peak call times, caller can be greeted automatically instead of constant ringing. Call Priority Your call will always be completed before answering another call. Call Behaviors (Daytime/Nighttime) Allows you to automatically direct calls to where, when, and to whom you want.

Economy Package	$58.75 per month
Minutes Included: 30 Price per additional minute: $0.98 Price per patch minute: $0.15


Standard Package	$96.00 per month
Minutes Included: 120 Price per additional minute: $0.90 Price per patch minute: $0.15


Mid-Size Package	$180.25 per month
Minutes Included: 200 Price per additional minute: $0.83 Price per patch minute: $0.15


Premium Package	$280.00 per month
Minutes Included: 350 Price per additional minute: $0.73 Price per patch minute: $0.15
* One-time Set-Up Fee: $58.00

Automated Small Business	$40.00 per month
Includes: Voice Tree 1 Voice Mail Account 35 Patches Price per additional Patch: $0.62


Automated Mid-Size Business	$63.00 per month
Includes: Voice Tree 2 Voice Mail Accounts 70 Patches Price per additional Patch: $0.57


Automated Large Business	$97.00 per month
Includes: Voice Tree 3 Voice Mail Accounts 1 eVoiceLink 150 Patches Price per additional Patch: $0.41


Automated Corporate Business	$154.00 per month
Includes: Voice Tree 6 Voice Mail Accounts 1 eVoiceLink 550 Patches Price per additional Patch: $0.21


Automated High Volume Account	$397.00 per month
Includes: Voice Tree 6 Voice Mail Accounts 1 eVoiceLink 5000 Patches Price per Patch 5,001-9,999: $0.03 Price per Patch 10,000+: $0.02
* One-time Set-Up Fee: $58.00